e-services
e-services

Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Control Function

Trust and transparency through robust controls and strict compliance.

Internal Audit

The Company maintains an independent and effectively functioning Internal Audit Department which is responsible for examining and evaluating the suitability and effectiveness of the Company's internal audit processes, systems and procedures. The Department also makes recommendations based on the results of the inspections it carries out, verifies that these recommendations are complied with, and submits written reports regarding Internal Audit issues to company management.

Risk Management

The Company has an independent Risk Management Department for effective monitoring and management of risks undertaken or that will be undertaken in the course of its activities. The Company ensures the establishment of reliable, effective and comprehensive policies and procedures for assessing and managing the risks it has taken and that it is planning to take. These policies and procedures are subject to regular internal review and evaluation by the Risk Management Department, in order to ensure that they remain comprehensive, adequate and in accordance with the nature, extent and complexity of the Company's activities.

Regulatory Compliance

The Company has a Regulatory Compliance Department which operates as an independent administrative unit headed by a qualified person with sufficient knowledge of banking and investment activities. The Regulatory Compliance Department is responsible for the frequent monitoring and evaluation of the sufficiency and effectiveness of measures and procedures put in place to identify areas where the Company may not be in compliance with the existing legislative and regulatory framework and for taking action to address them. The Regulatory Compliance Department has unencumbered access to all the data and information necessary for the fulfillment of its tasks.