e-services
e-services

Questions & answers

How do I install the Piraeus app?

Download the Piraeus app from App Store (iOS) or Google Play Store (Android) or App Gallery (Huawei) by typing Piraeus app and click Get (iOS) or Install (Android) or Install (Huawei).

I forgot / blocked my Piraeus e-banking password

If you have activated the SMS extraPIN feature and you know your username but don't remember your password, you can reissue your password by starting the process from here.

In any case, password reissuance continues to be provided through the bank's branch network.

Which credit cards are available via Piraeus e-banking?

For the features in detail, please select the credit card you are interested in.

How do I get a Piraeus e-loan?

In 3 simple steps
1. Design your loan

Through the specially designed tool you select:

  • loan amount
  • duration of the loan
  • loan rate
2. Register your application at any time
  • Confirm your basic personal and professional information
  • Attach the necessary supporting documents
  • Complete the registration of the application
3. Loan disbursement
  • Your application is assessed by the bank
  • Once the application is approved, you sign the contract documents with an approved electronic signature (OTC)
  • The money is credited to your account

Find the detailed steps of the e-loan acquisition process here.

Frequently asked questions

Refer to the most frequently asked questions.

Online trading

How can I open a brokerage account online?

Opening a brokerage account is simple and secure. It can be completed entirely online. This convenient option is accessible on both mobile phones and computers. The process is straightforward: select a client category, enter the necessary details, and identify yourself electronically.

You can start here on your computer or download the app for your iOS or Android device.

Is it possible to monitor my portfolio in real time?

You can monitor your portfolio in real time, execute orders in Greek and international markets, and have instant access to information, charts, and technical analysis tools. You have the ability to react instantly to market developments with confidence, speed, and support, wherever you are.

What is the MarketNavigator app?

In order to execute your stock trades with the right information, the Piraeus Trading platform allows you to follow the financial, business and stock market news. Through the market navigator application:

  • Follow the prices of the shares and indices of the Athens Exchange
  • At the same time you can track stock prices and international stock market indices
  • Access daily and historical charts of the Athens Exchange share prices
  • Access daily analysis of the stock markets

Piraeus Brainy

What is Piraeus brainy?

  • Piraeus Brainy is a Robo Advisor application, which means it is an affordable digital financial service that uses technology to automate investments based on each investor’s capital, goals, and stock market trends.
  • The composition of each investor’s portfolio is automatically rebalanced whenever market trends require it.
  • The term “robotic” refers to the fact that these services are almost entirely digital and that smartphones, computers, or tablets are used to access and interact with your accounts
 

What is the cost of the Piraeus Brainy service?

Piraeus Brainy applies pricing based on the average total valuation of your portfolio, with a cost of 0.75% annually, calculated quarterly. There are no additional charges or hidden fees. Third-party charges (transaction taxes, stock exchange and clearing commissions, etc.) are covered by us on your behalf. For example, if the average value of a portfolio over one year is €4,000, the annual fee will be €30.

What types of investments can I expect to find in my Piraeus brainy account?

  • Piraeus Brainy invests almost exclusively clients’ funds in Exchange Traded Funds (ETFs). An ETF, also known as a “tracker,” is a product that follows a stock market index, a category of bonds, or a combination of products.
  • By tracking an index (e.g., NASDAQ, FTSE 100, etc.), an ETF is equivalent to investing in the products of that index.
  • From the thousands of available products, we choose those with high liquidity (meaning they can be bought or sold instantly), primarily in European markets.  By also using ETFs, we gain the flexibility to invest in any global region, economic sector, or investment category.
 

How is my personal data secured?

Piraeus Securities recognizes the importance of electronic transaction security and takes all necessary measures, fully complying with the principles of the EU GDPR regulation, applying the most modern practices. On the service’s website, you will find a detailed description of our policy for protecting our clients’ personal data.

Can I change my risk profile? Can I have multiple profiles? Do I need to sign a new contract and questionnaire again?

Yes, under certain conditions. You will need to contact us.

Can I reinvest? What is the minimum required amount?

You can reinvest whenever you wish; the minimum required amount is €100.

What is the reference currency of the portfolio? Can I have other currency than the Euro?

The reference currency in your portfolio is the euro.

Can I liquidate? What is the minimum withdrawal amount?

You are free to liquidate whenever you choose, with a minimum withdrawal of €100. The money will be credited to your designated bank account within 3 business days. Piraeus Securities will strictly use the bank account you have specified.

How and when will I be informed about my transactions? Will I receive statements on a regular basis?

Through the Piraeus Brainy app, you will be able to find all the information regarding your portfolio and its transactions. At the end of each month, you will receive a detailed statement.

Can I have co-beneficiaries?

Piraeus brainy does not support accounts with co-beneficiaries.

Can I transfer my portfolio to another brokerage firm?

No, this option is not available. If you wish to transfer, the portfolio must be liquidated, and you will be given the proceeds of the sale.

I already have investments with Piraeus. Why can’t you take my details from Piraeus? Why do I need to sign a new questionnaire?

If you are a Piraeus customer, you will need to open an investment account with Piraeus Securities to access our online platform. During the opening process, you also need to fill out a new questionnaire.

If you are a customer of Piraeus Securities, the only action required is to accept the Piraeus brainy contract through our Portal and fill in the questionnaire. This will redefine your investment risk profile for Piraeus brainy.